Published June 2026
Terms and Conditions of Your Booking
Your booking with us will be subject to Tokyo Industries Snowdonia Limited terms and conditions,
which are explained here. Should you have any questions regarding these terms, please contact the
team at Caer Rhun Hall by email in the first instance at info@caerrhun.co.uk
Please note that we have separate terms and conditions for Christmas Residential Packages, Special
Events and Gift Vouchers.
We offer a range of packages and prices, which can change at any time depending on availability and
demand. Our prices will be for either single or double occupancy, some of our rooms have additional
space for children (for which there may be an additional charge, please see below). All of our prices
are inclusive of VAT.
Rate types and options for changes and cancellations
Our rates are based upon a Cosy bedroom and supplements are applicable for superior room types.
Please make sure you choose the one that suits you best when making your booking.
If you have booked a Flexible Rate, when you arrive at the hotel you will be asked to pay for your
accommodation in full using a debit or credit card. If you have pre-paid for your accommodation,
you must bring the payment card that you used with you and present it at check-in, for security
purposes.
Standard Flexible Rates can be changed or cancelled free of charge until 12 noon on the day prior
to arrival. You need only pay for your stay upon arrival at the hotel, however we do require a credit
card to secure the booking. (Includes any best available flexible rate or non-discounted package)
Advance Purchase Rates offer a discount on the Flexible Rate of at least 5%, but they require a
minimum advance booking period and full pre-payment at the time of purchase. Bookings made on
these rates cannot be changed, transferred or refunded at any time.
Promotional Rates such as our seasonal rates require full pre-payment at the time of purchase.
Bookings made on these rates cannot be changed, transferred or refunded at any time.
Any promotional rate terms and conditions will be available on our booking website.
Corporate / Wedding / Group
Corporate and Wedding rates will be subject to the relevant agreed contract.Wedding & Event Advantage Rates require full pre-payment at the time of purchase. Bookings made
on these rates cannot be changed, transferred or refunded at any time.
Please note that bookings of eight or more rooms, whether booked together or separately, are
classified as a Group and are subject to our Group Terms & Conditions of business, which differ from
our publicly available terms. Please contact our Events Team for further details.
Children
Many of our rooms have space for children, but this is subject to availability. We apply the following
policies with regard to children sharing their parents’ rooms, where space permits:
Children aged 3 and under stay for free.
Children from 4 to 17 years will be charged £35.00 for bed & continental breakfast depending on the
rate type booked and the adult price for all other meals as taken.
Additional charges for children staying in parents’ rooms are included in the daily room rate unless
stated otherwise.
Any children in their own room pay the full adult price for bed & breakfast, with the policies shown
above applied to all other meals taken.
Room bookings always need to be made by adults aged 18 or over.
Dogs
We are delighted to welcome dogs to Caer Rhun Hall. Your dog is welcome to stay in one of our
designated dog-friendly bedrooms for an additional charge of £25 per dog per night. We allow no
more than two dogs per room and the dog charges will be applied for a maximum of 3 nights only,
irrespective of the duration of your stay. Please note dogs are not allowed in our Lodge.
Food & Beverage
All of our rates include a continental breakfast, unless you have booked a Room Only rate.
You will be contacted prior to arrival to arrange any additional food and beverage requirements; this
could include any special requirements.
If you wish to enjoy afternoon tea with us, please reserve as early as possible to secure a table at
your preferred time (although on rare occasions we may need to change the time of your booking).
Payment (including extras at the hotel)
We won’t charge you any fees for paying by credit or debit card. If you have booked a Flexible Rate,
when you arrive at the hotel you will be asked to pay in full using a debit card. If you have pre-paid
for your accommodation, you must bring the payment card that you used with you and present it at
check-in, for security purposes.
If you are settling your stay using a voucher, you must present it to reception at the point of check
in, otherwise you may have to pay for your stay in full. There may also be other terms and conditions
specific to the voucher that you are using.Please be aware that for your safety our hotels do not accept cash and payment for any other items
will be by card payment only.
Tips and service charge
At Caer Rhun Hall 100% of any tips and gratuities are distributed amongst the staff in accordance
with the staff representative committee agreement.
Check-in and check-out times
You may check into your room from 3 pm and we ask you to check out by 11 am on the day of
departure.
Selected experiences offering an early check-in or late check-out are an exception to this and allow
for different arrival and departure times, subject to availability.
While you are welcome to request an early check-in, unfortunately we cannot guarantee this as your
room may not be ready. You are also welcome to request a late check-out; again we cannot
guarantee this and if we can accommodate the request there may be an additional cost.
Smoking
We operate a smoke free policy (including e-cigarettes/vapes) in all bedrooms and public areas and
will levy a penalty charge if you breach this policy.
No shows and cancellations by the hotel
If you do not check-in on the scheduled day of arrival (or cancel after the specified cut off time) the
following policy will apply.
If you have booked a Flexible Rate, we will charge the cost of the first night to your credit card and
cancel any remaining nights on the booking.
If you have booked an Advance Purchase Rate or Promotional Rate, we reserve the right to cancel
any remaining nights on the booking, unless you request otherwise.
On rare occasions, it may become necessary for the hotel to cancel a room booking and find suitable
alternative accommodation for you. Unless the circumstances are beyond our reasonable control we
will either provide a room in another local hotel of similar quality, plus transport (all at no cost to
you) or, if in our opinion there is no suitable alternative accommodation available, cancel the
booking and refund any money paid in advance for the unavailable room.
Your data and privacy
Tokyo Industries Snowdonia Limited takes your privacy rights very seriously. Please see our Privacy
Policy for more information.
Insurance
We recommend that you take out suitable travel and/or other insurance.Suggestions, comments, compliments or complaints
We normally send a short post-stay survey to guests and would be delighted if you could complete
this to enable us to improve the services we provide.
However, if you wish to provide further comments or suggestions on your experience with us, please
contact us on info@caerrhun.co.uk, it would be helpful if you could include the confirmation
number of your stay.
For legal reasons, we need to also include the following standard contractual clauses:
Limitation of liability
To the fullest extent permissible under applicable law, we disclaim any and all warranties of any
kind, whether express or implied, in relation to the services we offer you. This does not affect your
statutory rights as a consumer under the Consumer Rights Act 2015 or your cancellation rights under
these terms. If we fail to comply with these terms, we are responsible for loss or damage you suffer
that is a foreseeable result of our breaking these terms or our failing to use reasonable care and skill,
but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is
foreseeable if either it is obvious that it will happen or if, at the time these terms were entered into,
both we and you knew it might happen. Nothing in these terms shall exclude or limit our liability for
death or personal injury caused by our negligence or the negligence of our employees or Agents.
Your obligations
When staying at Caer Rhun Hall, you agree to comply with all licensing, health and safety, hygiene
and all other applicable regulations. You also warrant that you will not cause damage to the
premises. Tokyo Industries Snowdonia Limited reserves the right to charge you the amount of
making good any damage caused to our premises, as well as the cost of any items taken from our premises.
This agreement
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides
that any of them are unlawful, the remaining paragraphs will remain in full force and effect. Any
provision of these terms that is expressly, or by implication, intended to come into or continue in
force on or after termination of these terms shall remain in full force and effect. Each party agrees
that it shall have no remedies in respect of any statement, representation, assurance or warranty
(whether made innocently or negligently) that is not set out in these terms and conditions.
Governing law
These terms and conditions are governed by English law.